customer service

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Why self-checkout lanes don't work

Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.
Posted In: kiosk, customer service, Retail, checkout, automation, robots

Do you use social media to get your way?

May 14, 2011
Customer service. The bane of our consumer existence. The old-fashioned phone call might work. If you can get through the phone tree. But these ...
Posted In: customer service, Facebook, Twitter

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