Apr 1, 2015
Businesses can bounce unwanted customers, but not whole classes of customers.
Jul 17, 2014
Customer service from the cable company is a classic joke, and that's not funny.
Feb 21, 2014
Stuck on hold with customer service? Have this gameplan, first.
Nov 21, 2013
Turning a 50-year-old cable provider into an internet and content company.
Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
Apr 11, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
Feb 15, 2013
Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.
Jan 29, 2013
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.