customer service

Pages

That perfect 'Seinfeld' episode about cable companies

Jul 17, 2014
Customer service from the cable company is a classic joke, and that's not funny.
Posted In: Ryan Block, Comcast, customer service, Time Warner Cable, Seinfeld, Internet Telecommunications Union, telecommunications

How to effectively complain to get what you want

Feb 21, 2014
Stuck on hold with customer service? Have this gameplan, first.
Posted In: customer service, complaining

Comcast CEO: "We reinvent ourselves every couple years"

Nov 21, 2013
Turning a 50-year-old cable provider into an internet and content company.
Posted In: Comcast, customer service, CEOs

How to use social media for effective customer service

Aug 9, 2013
Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
Posted In: social media, customer service

McDonald's demands swifter service with a smile

Apr 11, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
Posted In: fast food, McDonald's, customer service

Do merging airlines actually mean better customer service?

Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
Posted In: airline industry, customer service, Airlines

Worst cruise ever: Can I sue?

Feb 15, 2013
Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.
Posted In: cruise ships, cruise, lawsuit, customer service

Bank of America to its 270,000 employees: Be nice

Jan 29, 2013
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.
Posted In: Bank of America, Banks, customer service

Apple's 'genius' manual for customer service

Aug 30, 2012
A training manual for Apple's "Genius Bar" obtained by Gizmodo reveals a real-world orientation: customer service.
Posted In: apple, customer service

Providing better customer service is good for business

Jun 13, 2012
Companies that offer higher wages for employees and more money for training turn out to be more profitable.
Posted In: customer service

Pages