customer service
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Do merging airlines actually mean better customer service?
Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
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Worst cruise ever: Can I sue?
Feb 15, 2013
Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.
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Bank of America to its 270,000 employees: Be nice
Jan 29, 2013
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.
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Apple's 'genius' manual for customer service
Aug 30, 2012
A training manual for Apple's "Genius Bar" obtained by Gizmodo reveals a real-world orientation: customer service.
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Providing better customer service is good for business
Jun 13, 2012
Companies that offer higher wages for employees and more money for training turn out to be more profitable.
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Why self-checkout lanes don't work
Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.
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Do you use social media to get your way?
May 14, 2011
Customer service. The bane of our consumer existence.
The old-fashioned phone call might work. If you can get through the phone tree. But these ...
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Listening to this segment on Marketplace put me in mind of a blog post I had posted in June, 2009. I feel compelled to post it here. It was...
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I sign up today to let you know this article was great! It looked like a lot of work went in to building this one. In the past year this program...
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jmessmer | Mar 25, 2013
