customer service
2
McDonald's demands swifter service with a smile
Apr 11, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
0
Do merging airlines actually mean better customer service?
Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
3
Worst cruise ever: Can I sue?
Feb 15, 2013
Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.
5
Bank of America to its 270,000 employees: Be nice
Jan 29, 2013
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.
1
Apple's 'genius' manual for customer service
Aug 30, 2012
A training manual for Apple's "Genius Bar" obtained by Gizmodo reveals a real-world orientation: customer service.
8
Providing better customer service is good for business
Jun 13, 2012
Companies that offer higher wages for employees and more money for training turn out to be more profitable.
3
Why self-checkout lanes don't work
Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.
0
Do you use social media to get your way?
May 14, 2011
Customer service. The bane of our consumer existence.
The old-fashioned phone call might work. If you can get through the phone tree. But these ...
Buzzworthy
Recent comments on our stories..
The safety payoff of the big business of gun training
Great story, but I didn't hear the two most important things in firearm safety. A gun is ALWAYS loaded, and don't point a gun at...
JerryCPP | May 22, 2013 Three life rules from Donald Rumsfeld
Journalism: Practiced. Excellent interview. Thank you.
Annapolis57 | May 17, 2013 Three life rules from Donald Rumsfeld
Donald Rumsfeld's interview on Marketplace today was absolutely unbelievable. Really. Is one of his rules not to believe your own spin? I...
jgrothues | May 16, 2013 Three life rules from Donald Rumsfeld
Ryssdal's interview with Rumsfeld was breathtakingly inappropriate. "Marketplace?" If Ryssdal wants to promote his obvious biases...
rcd43 | May 16, 2013
