Keep the change: The psychology of tipping

Mar 21, 2014
To tip or not to tip? Starbucks is trying to make that decision as easy as a text message.
Posted In: tipping, consumer

Why buy? Memories of a music consumer

Mar 7, 2014
Earlier this year, Billboard reported the first drop in digital music sales since the iTunes store made its debut in 2003. CD sales continued their steady decline and overall album sales experienced an 8.4% drop.
Posted In: Music, buying music, consumer, CD, mp3

Dissatisfied customer? Assert your consumer rights

Jun 21, 2013
What to do when a negative customer service experience turns into a nightmare? LA Times consumer columnist David Lazarus discusses how to assert your consumer rights to achieve satisfaction.
Posted In: consumer

Podcast: Consume all of 'Consumed' in one sitting

Jun 14, 2013
Every once in a while we like to take a step back and look at the big picture. This week, the Sustainability desk did just that with "Consumed."
Posted In: podcast, consumer

Economic value check: How much is enough?

Jun 14, 2013
Can we afford the consumer economy? Yes, but there are costs. And not all of them have dollar signs attached. Let's talk about values.
Posted In: consumer, Sports, baseball

Opportunity cost: A simple Whiteboard explainer

Jun 13, 2013
Economists love to use the term "opportunity cost." In fact, you've probably heard it before. But what is it exactly? Senior producer and Whiteboard expert Paddy Hirsch explains.
Posted In: opportunity, opportunity cost, consumer, whiteboard

How Adam Smith's economic philosophies apply in today's world

Jun 10, 2013
Most people remember the idea of the free market's "invisible hand," but it turns out, Adam Smith had a lot to say about consumers, too.
Posted In: Adam Smith, consumer

Parents hire personal trainers to give kids a leg up

Jun 10, 2013
We all want our kids to get into the best colleges they can. Some families take extra measures and spend extra money in pursuit of an edge.
Posted In: consumer, fitness, children

Can we afford the consumer economy?

Jun 7, 2013
Marketplace will spend a week looking at all aspects of the consumer economy -- from businesses to workers to shoppers -- and ask: Can we keep going at this rate?
Posted In: consumer, consumer spending

Americans are not happy with their Internet service providers

May 22, 2013
The latest American Customer Satisfaction Index is out, and one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.
Posted In: ISPs, consumer, Internet, telecom