Nov 21, 2013 Comcast CEO Brian Roberts talks about turning a 50-year-old cable provider into an internet and content company.
Aug 20, 2013 Alaska is the first state to crack down on so-called 'port lecturers' who try to steer cruise ship passengers to shop in specific stores on ports of call.
Aug 9, 2013 Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
Jun 25, 2013 Carnival relieves its longtime CEO of his CEO-ship. Overall the company, which includes several lines, is making a profit. Carnival Cruise, which has had all the mishaps, is suffering.
Jun 13, 2013 Carnival's sullied cruise ship Triumph relaunches today. Can the ship bounce back after its public relations disaster earlier this year?
Apr 19, 2013 McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
Apr 8, 2013 A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
Stacey Vanek Smith
Feb 22, 2013 Cable news counts on the ratings bump it gets from sensational trials and other long-running stories.
Feb 15, 2013 Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.