McDonald's demands swifter service with a smile
Sabri Ben-Achour Apr 19, 2013
McDonald’s faces rising complaints about unfriendly and slow service. So the burger reportedly plans to get employees to step on the accelerator and turn up the charm.
Do merging airlines actually mean better customer service?
David Gura Apr 8, 2013
A new report says airlines scored their second best performance rankings in 23 years. Find out how that happened when airline mergers were supposed to make customer service worse.
Worst cruise ever: Can I sue?
Krissy Clark Feb 15, 2013
Probably not, say lawyers, unless you've suffered physical injury. As a gesture of goodwill, Carnival is offerering a full refund, a voucher for a future trip, and $500.
Bank of America to its 270,000 employees: Be nice
David Weinberg Jan 29, 2013
Bank of America had the worst score for customer satisfaction compared with its national rivals. As a group, they all lagged behind credit unions and regional banks.
Apple's 'genius' manual for customer service
Eve Troeh Aug 30, 2012
A training manual for Apple's "Genius Bar" obtained by Gizmodo reveals a real-world orientation: customer service.
Providing better customer service is good for business
Stephen Dubner Jun 14, 2012
Companies that offer higher wages for employees and more money for training turn out to be more profitable.
Why self-checkout lanes don't work
Frances Frei Mar 30, 2012
Commentator Frances Frei says automation needs to improve the customer experience, not frustrate it.
Do you use social media to get your way?
Tess Vigeland May 14, 2011
Customer service. The bane of our consumer existence.
The old-fashioned phone call might work. If you can get through the phone tree. But these ...
