Mar 24, 2014 To tip or not to tip? Starbucks is trying to make that decision as easy as a text message.
Lindsay Foster Thomas
Mar 7, 2014 Earlier this year, Billboard reported the first drop in digital music sales since the iTunes store made its debut in 2003. CD sales continued their steady decline and overall album sales experienced an 8.4% drop.
Jun 23, 2013 What to do when a negative customer service experience turns into a nightmare? LA Times consumer columnist David Lazarus discusses how to assert your consumer rights to achieve satisfaction.
Jun 21, 2013 Every once in a while we like to take a step back and look at the big picture. This week, the Sustainability desk did just that with "Consumed."
Jun 14, 2013 Can we afford the consumer economy? Yes, but there are costs. And not all of them have dollar signs attached. Let's talk about values.
Jun 14, 2013 Economists love to use the term "opportunity cost." In fact, you've probably heard it before. But what is it exactly? Senior producer and Whiteboard expert Paddy Hirsch explains.
P. J. O'Rourke
Jun 10, 2013 Most people remember the idea of the free market's "invisible hand," but it turns out, Adam Smith had a lot to say about consumers, too.
Jun 10, 2013 We all want our kids to get into the best colleges they can. Some families take extra measures and spend extra money in pursuit of an edge.
Jun 9, 2013 Marketplace will spend a week looking at all aspects of the consumer economy -- from businesses to workers to shoppers -- and ask: Can we keep going at this rate?
May 22, 2013 The latest American Customer Satisfaction Index is out, and one industry in an unfortunate spot when it comes to customer satisfaction: Internet service providers.