Marketplace Money for Friday, August 9, 2013

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Episode Description 
Over the past few weeks, we've taken you back to personal finance backs. Now that you're all caught up in the fundamentals, it's time to pay attention to you -- the consumer. We've got advice on what to do when you're vacation plans are thwarted by a travel alert. Plus, the art of using social media to get better customer service. Also, the Consumer Financial Protection Bureau was set up to protect you. We talk to the head of the CFPB about how to use the organization to improve your overall consumer experiences. And stories about what phasing out Fannie and Freddie means for you, what news is worth, summer reading suggestions, and the mystery of COLA (we don't mean the beverage).

Should you cancel your trip when there's a travel advisory?

So you're heading to a country that has a travel warning or alert. What should you do? Advice from the airfare watchdog.
Posted In: Travel, travel alert, travel costs

How to use social media for effective customer service

Sometimes it pays to use Facebook or Twitter to get effective customer service. Tips on how to get the results you want.
Posted In: social media, customer service

Consumer complaint? Who you gonna call? Try the government

Since 2011, the Consumer Financial Protection Bureau has been collecting consumer complaints and helping people resolve their disputes with companies. Richard Cordray, the newly confirmed CFPB director, talks about using his organization as a resource.
Posted In: Consumer Financial Protection Bureau, Richard Cordray, Personal Finance

Farewell, Fannie and Freddie? How a privatized mortgage industry affects you

Congress's proposed plans to phase out government-backed mortgage giants Fannie Mae and Freddie Mac will almost certainly mean higher mortgage rates for consumers.
Posted In: Fannie Mae, Freddie Mac, mortgage, housing crisis

What's news worth to consumers?

A look at how individuals decide to pay for information.
Posted In: newspapers, jeff bezos, news, online news

Why are cars the biggest gripe for consumers?

Financial expert Lynnette Khalfani Cox answers listeners' questions about big ticket items, like cars and homes.
Posted In: Personal Finance, car

Money mysteries solved

Explaining some terms, phrases and concepts about money you might hear everyday, but not fully understand.
Posted In: money mysteries, explainer, FDIC, piggy banks

Music from this show

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(I Can't Get No) Satisfaction
The Rolling Stones
No Complaints
Freddie's Dead [Theme From 'Superfly']
Curtis Mayfield
Wheelz of Steel [Explicit]
In My House (12" Version)
Mary Jane Girls
Right To Complain (featuring Marc Broussard)
Trombone Shorty
Word To The Mutha! (Album Version)
Bell Biv DeVoe

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