There are a lot of lines at a typical Foxconn factory in China. There’s the assembly line, where thousands of young people – typically high school dropouts – put together each and every part of an iPad. It’s tedious, mind-numbing work, and that’s why assembly line workers usually don’t stick around very long. They quit, and that necessitates another line: The hiring line outside a Foxconn factory is, at any given time, hundreds of applicants long, migrants from the countryside who arrive each day to replace workers who’ve quit. When you consider the manufacturer has a million workers – it’s China’s largest private employer – this labor cycle isn’t surprising.
But it is costly.
“The turnover rate is pretty high and it’s impossible to retain all our workers," says Li Yong Zhong, a manager at Foxconn's Chengdu plant, "But we’d like every employee to be able to develop and improve their knowledge, skills and income so that they’ll want to stay here.”
That’s the rationale behind what the company calls Foxconn University, a company-wide accredited university system that offers employees a chance at earning a high school diploma, a bachelor’s, a master’s or a PhD without leaving the factory campus.
Inside the classroom one afternoon, a professor teaches a computer animation class to students at Foxconn’s plant in Chengdu, a factory devoted to making iPads. Instead of assembling Apple products, each one of these workers is using an Apple computer to follow the professor’s instructions. Thirty-six year-old Ai Guo, an assembly line worker who spends his days inspecting iPads for flaws, sits in front of the class.
“I dropped out of school when I was 16," says Ai during a class break. "My family was very poor, and they needed me to help out on the farm.”
It's a typical story for the hundreds of millions of young rural Chinese who drop out of school to farm or find work at factories like Foxconn. Ai hopes to spend the next six years of his time away from work studying toward the equivalent of a high school diploma and then a bacehlor’s degree in Industrial Engineering. “With that, I’d like to get a promotion to start working on industrial automation and, of course, raise my salary," he says.
Foxconn’s university system offers 25 majors – most of them in engineering. The company has an agreement with more than 50 Chinese universities and colleges that send their professors each day to teach classes at its factories across China.
But it's not only Foxconn – in-house university systems are becoming a trend among China’s state-owned companies, says Richard Brubaker, founder of Collective Responsibility, an organization that trains companies in corporate social responsibility. Brubaker says he’s encouraged by Foxconn University – he says it shows the company sees its line workers as more than machines with 5-year shelf lives. “Many of these individuals could, if they were invested into, come into the organization at a much higher level, and much like a UPS driver becomes a CEO, they could become the future management and executives of the company and who know the company so intimately that they’re the ones who can look at risk, look at decisions very differently than an outsider could,” Brubaker says.
The development of an in-house university system comes at a pivotal moment for Foxconn. CEO Terry Gou is 63, and he’s thinking about his legacy. He’s moving the company away from making products for others and toward developing Foxconn’s own products.
“We want our employees to become more innovative and creative, more entrepreneurial,” says Foxconn’s Li Yong Zhong.
But so far, participation in Foxconn University is low: just 3 percent of Foxconn’s one million Chinese workers. Li assures me that will change. "Someday, every one of our employees will study at Foxconn University – we’ll no longer call them workers," he says. "We’ll call them students."