Support our non-partisan non-profit newsroom 💜 Donate now
Final Note

Shocker: No one likes ISPs or cable providers

Kai Ryssdal May 20, 2014
HTML EMBED:
COPY
Final Note

Shocker: No one likes ISPs or cable providers

Kai Ryssdal May 20, 2014
HTML EMBED:
COPY

In light of the Comcast-TimeWarner Cable and AT&T-DirecTV mergers, the American Customer Satisfaction Index is out with its latest survey of the telecommunications industry.

To everyone’s, ahem, surprise, internet service providers (ISPs) and cable TV services are at the bottom of the bottom. ISPs got a satisfaction score of 63 out of 100, citing complaints of “high prices, poor reliability, and declining customer service,” and cable companies got a low of 65. 

They’re doing surprisingly well, though – if the equivalent of a C-grade can be called “well” — cell phone companies and wireless providers, who received scores of 78 and 72 respectively.  

There’s a lot happening in the world.  Through it all, Marketplace is here for you. 

You rely on Marketplace to break down the world’s events and tell you how it affects you in a fact-based, approachable way. We rely on your financial support to keep making that possible. 

Your donation today powers the independent journalism that you rely on. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you.