Tweet, don’t call, for better customer service
Tess Vigeland: Stop us if this sounds familiar.
Kelly Kapoor on “The Office”: Customer service, this is Kelly. Oh my God, I am so sorry, that is so messed up. Everyone here is so upset, you have no idea. And rest assured your voice has been heard. Customer Service, this is Kelly…
Customer service. The bane of our consumer existence. The old-fashioned phone call might work — if you can get through the phone tree.
But these days, one of the best ways to get a company’s attention is to tweet them. We asked our Facebook fans and Twitter followers if any of them had been successful Twitter bullies.
Kathleen Riley tweeted us back with this story.
Kathleen Riley: Last year, I ended up in a situation where my car broke down on the side of the road. I called service that I have, that’s supposed to supply me with a tow. And they refused to authorize the tow. Ended up having to pay for it myself. The next day, I got onto Twitter and started to tweet about it and ended up being contacted by a customer service rep via Twitter, and that person ended up offering me a partial refund. It didn’t cover the whole tow, but it was better than nothing.
Vigeland: Alright, good for her. We are going to expand on this in next week’s show, so we want to hear more of your stories. Tell us your story on our Facebook page or tweet me at radiotess.
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